100% SATISFACTION GUARANTEE
WE PUT OUR CUSTOMERS FIRST
It’s a pledge we made when we first opened our business and it still stands: if you are not 100% satisfied with your purchase, we’re happy to replace it free of charge.*
At Chocolate Covered Company, we have always believed that providing customers with excellent products and superior service is the key to building loyal relationships that last. Our customer-centered philosophy is embraced by every employee at Chocolate Covered Company® and is the reason we created our 100% Satisfaction Guarantee policy including:
100% Satisfaction Guarantee - If you're not satisfied with a product you purchase from us, we’ll send you a replacement order free of charge. Call or email us within 5 days of receiving your order and we will be happy to help. Please note that we cannot be responsible for delivery address errors which cause delayed arrival/spoilage or incorrect handling/storage of your product after delivery.
Customer Service Support - If you ever have a question about a product, wish to place an order, or check on the status of your order, please email or call us and our customer service staff will be happy to help you.
We have worked very hard to develop and maintain a reputation for providing world-class products and customer service. It’s important to us that each and every one of our customers has a positive and memorable intimate chocolate experience!